betjiki Privacy Policy
— How We Protect Your Data

1. Information We Collect

betjiki collects personal information from players at several stages of the player journey — during account registration, during identity verification (KYC), during financial transactions, and through your ongoing use of the Platform. The categories of personal data we collect are set out in this section.

1.1 Registration Data

When you create a betjiki account, we collect the information you provide directly, including your full legal name, email address, Bangladeshi mobile phone number, date of birth, and a password of your choosing. You may also be asked to provide your residential address in Bangladesh (including district, city, and postal code) as part of the registration process.

1.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) obligations and to verify that all players are at least 18 years of age, betjiki requires documentary proof of identity and address from players seeking to make withdrawals or who trigger enhanced verification thresholds. KYC documents may include:

• A copy of your Bangladesh National Identity Card (NID) or valid passport.
• A recent utility bill, bank statement, or government letter confirming your residential address in Bangladesh.
• Confirmation of your payment method ownership (for example, a screenshot of your bKash or Nagad wallet showing your registered mobile number).
• A selfie photograph held alongside your identity document, if requested by our compliance team.

1.3 Financial Transaction Data

betjiki records details of every financial transaction conducted through your account, including deposit amounts in Bangladeshi Taka (৳), withdrawal requests and their processing status, payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), transaction reference numbers, and timestamps. We do not store complete card numbers; full payment credentials are handled exclusively by our certified payment processors.

1.4 Gameplay and Betting Data

betjiki automatically records data relating to your use of the Platform's games and sportsbook, including game sessions played, bet amounts and outcomes, bonus credits claimed and wagered, and sports betting markets accessed. This data is used primarily for account management, dispute resolution, responsible gaming monitoring, and platform improvement.

1.5 Technical and Device Data

When you access betjiki, our servers automatically collect certain technical information from your device and browser. This includes your IP address, browser type and version, operating system, device type (desktop, mobile, or tablet), screen resolution, referring URL, pages visited within the Platform, session duration, and click-stream data. This technical data is collected to maintain Platform security, prevent fraud, and optimise the player experience.

1.6 Communications Data

If you contact betjiki's support team via email, live chat, or any other channel, we retain records of that correspondence, including the content of messages, timestamps, and any attachments. This data is held to resolve disputes, improve our service quality, and maintain an accurate account history.

2. How We Use Your Data

betjiki processes your personal data for the following clearly defined purposes. We rely on one or more lawful bases for each processing activity, as outlined below.

2.1 Account Management and Service Delivery

Your registration data and transaction data are used to create and maintain your betjiki account, authenticate your identity at login, process deposits and withdrawals in Bangladeshi Taka (৳), credit bonus funds, and communicate important account notifications to you. Without this processing, betjiki cannot provide its core gambling services to you.

2.2 Identity Verification and Fraud Prevention

betjiki uses your KYC documents and transaction history to verify your identity, confirm your age (18+), detect and prevent fraudulent activity, money laundering, and payment fraud, and comply with its legal and regulatory obligations. This processing is necessary to protect both betjiki and its legitimate player base.

2.3 Responsible Gaming Monitoring

betjiki uses your gameplay data, session activity, and account history to monitor for signs of problem gambling behaviour. Where our systems or support team identify patterns consistent with at-risk gambling, betjiki may proactively contact you with responsible gaming information or apply temporary account restrictions in accordance with our Responsible Gaming Policy. This processing is carried out in the interests of player welfare and platform integrity.

2.4 Platform Security and Technical Operations

Technical and device data, including IP addresses and session logs, are processed to ensure the security and stability of the betjiki Platform, detect and respond to technical issues, prevent unauthorised account access, identify suspicious betting patterns, and block access from restricted jurisdictions.

2.5 Marketing and Promotional Communications

With your consent, betjiki may send you promotional emails, SMS messages, or in-platform notifications about new games, seasonal promotions (such as Eid, Pohela Boishakh, BPL cricket season offers, and IPL promotions), bonus offers, and platform updates. You may withdraw your consent to receive marketing communications at any time by contacting betjiki support at [email protected] or by using the unsubscribe mechanism included in any marketing email.

2.6 Legal Compliance

betjiki retains certain categories of personal data for the minimum periods required to comply with applicable laws, including financial record-keeping obligations, anti-money laundering requirements, and any directions issued by competent courts or legal authorities. Data processed for legal compliance purposes may not be deleted upon player request where such retention is legally mandated.

• betjiki does not use automated decision-making processes (including profiling) that produce legal or similarly significant effects on players without human review.
• betjiki does not use your personal data to display third-party advertising on the Platform.
• betjiki does not use your personal data for any purpose that is incompatible with the purposes described in this section without first providing you with updated notice and, where required, obtaining your consent.

3. Data Sharing & Disclosure

betjiki does not sell your personal data to third parties. However, in the course of operating the Platform, betjiki shares certain data with carefully selected third-party service providers and, where legally required, with relevant authorities. All third parties with whom betjiki shares data are contractually obligated to process that data only for the specified purpose and to maintain appropriate security standards.

3.1 Payment Processors

To facilitate deposits and withdrawals, betjiki shares the minimum necessary financial information with its payment processing partners, including the operators of bKash, Nagad, Rocket, and Upay mobile wallet services, and the card processing networks for Visa and Mastercard transactions. These processors are independent data controllers with their own privacy policies governing the data they process.

3.2 Game Providers

betjiki's game library is powered by certified third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game, certain technical session data (such as your player session token and game outcome data) is transmitted to the relevant game provider's servers. Personal identification data such as your name or National ID number is not shared with game providers.

3.3 Identity Verification Services

betjiki may use third-party identity verification and KYC service providers to assist in validating player identity documents and confirming age and address details. These providers process your KYC documents under strict data processing agreements and are not permitted to retain or use your documents for their own independent purposes.

3.4 Legal and Regulatory Disclosure

betjiki will disclose personal data to competent courts, law enforcement agencies, financial intelligence authorities, or other regulatory bodies where it is legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of betjiki, its players, or the public. betjiki will notify affected players of any such disclosure where it is legally permitted to do so.

4. Cookies & Tracking Technologies

betjiki uses cookies and similar tracking technologies to operate the Platform effectively, remember your session preferences, and analyse how players navigate the site. This section explains the types of cookies we use and how you can manage them.

4.1 What Are Cookies?

Cookies are small text files placed on your device by the websites you visit. They are widely used to make websites function correctly, to improve efficiency, and to provide information to site operators. betjiki uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them).

4.2 Categories of Cookies Used by betjiki

• Strictly Necessary Cookies: Essential for the Platform to function. These include cookies that maintain your login session, remember items in your account, and process transactions securely. These cannot be disabled without impairing your use of the Platform.
• Functional Cookies: Allow betjiki to remember your preferences such as your chosen language setting, last-visited game category, and display preferences. Disabling these cookies may affect Platform functionality.
• Analytics Cookies: Used to understand how players use the Platform — which pages are visited most frequently, how players navigate between game categories, and where technical errors occur. Analytics data is aggregated and anonymised wherever possible.
• Security Cookies: Help betjiki detect and prevent fraudulent activity and unauthorised account access by identifying unusual access patterns across sessions.

4.3 Managing Your Cookie Preferences

You may manage and delete cookies through your browser settings. Most browsers allow you to refuse all cookies, accept all cookies, or be notified when a cookie is set. Please note that disabling strictly necessary cookies will prevent you from logging into your betjiki account or completing financial transactions on the Platform. For detailed guidance on managing cookies in your specific browser, visit your browser provider's help documentation.

5. Data Security Measures

betjiki employs a multi-layered approach to information security designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. While no digital platform can guarantee absolute security, betjiki's security framework reflects current industry best practices for online gambling platforms serving the Bangladesh market.

5.1 Technical Security Controls

All data transmitted between your device and betjiki's infrastructure is encrypted using TLS 1.2 or higher. Account passwords are stored using one-way cryptographic hashing algorithms; betjiki staff cannot view your plaintext password. betjiki's servers are protected by enterprise-grade firewalls, intrusion detection systems, and regular vulnerability scanning. Access to systems containing personal data is restricted to authorised personnel on a strict need-to-know basis and is logged for audit purposes.

5.2 Organisational Security Controls

betjiki staff who handle personal data are subject to confidentiality obligations and receive regular training on data protection procedures. Access privileges are reviewed periodically, and access is promptly revoked when no longer required. betjiki conducts periodic internal security reviews and maintains an incident response plan to handle data security events effectively and promptly.

5.3 Data Breach Response

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, betjiki will take immediate containment action, investigate the scope and cause of the breach, and notify affected players without undue delay. Notification will be provided via the email address registered on your account and will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures betjiki has taken or proposes to take to address the breach.

6. Data Retention Policy

betjiki retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The specific retention periods we apply to the main categories of personal data are set out below.

Upon the expiry of the applicable retention period, betjiki will securely delete or anonymise the relevant personal data. Where data cannot be immediately deleted due to technical system constraints, it will be isolated from active processing until deletion is completed.

7. Your Privacy Rights

As a betjiki player, you hold a number of rights in relation to your personal data. betjiki is committed to honouring these rights and will respond to all valid requests within a reasonable timeframe. To exercise any of the rights described in this section, please contact betjiki's support team at [email protected].

7.1 Right of Access

You have the right to request a copy of the personal data that betjiki holds about you, along with information about how and why it is being processed. betjiki will provide this information in a clear, structured format within 30 days of receiving a valid access request. In cases of complex or numerous requests, this period may be extended by a further 30 days, with prior notice to you.

7.2 Right to Rectification

If any personal data held by betjiki about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Please note that certain data fields (such as your date of birth, once verified) cannot be amended unilaterally and may require documentary evidence of the correct information before betjiki can action the correction.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and no other legal basis for processing exists, or where you object to processing on grounds of legitimate interest and betjiki has no overriding justification to continue. Please note that betjiki cannot delete data it is legally required to retain, such as financial transaction records subject to statutory retention obligations.

7.4 Right to Restrict Processing

In certain circumstances — such as where you contest the accuracy of data held by betjiki, or where processing is unlawful but you do not wish the data to be erased — you have the right to request that betjiki restricts the processing of your personal data to storage only, pending resolution of the relevant issue.

7.5 Right to Object to Marketing

You have the unconditional right to object to the processing of your personal data for direct marketing purposes at any time. If you object to marketing processing, betjiki will cease all marketing communications to you promptly. You can exercise this right by emailing [email protected] or by using the unsubscribe link in any marketing email sent by betjiki.

7.6 Right to Data Portability

Where betjiki processes your personal data on the basis of your consent or for the performance of a contract, and where that processing is carried out by automated means, you may request that betjiki provides your data in a structured, commonly used, machine-readable format. betjiki will fulfil such requests where it is technically feasible to do so.

• To exercise any of the above rights, contact betjiki support in writing at [email protected], clearly stating the right you wish to exercise and providing sufficient information for betjiki to identify your account.
• betjiki may ask for proof of identity before processing a data rights request to prevent unauthorised access to another player's data.
• betjiki will not charge a fee for responding to data rights requests unless they are manifestly unfounded, excessive, or repetitive.
• If betjiki declines to action a request, it will explain its reasons in writing and inform you of your right to escalate the matter.

8. Contact & Complaints

betjiki is committed to handling all privacy-related queries and complaints fairly, transparently, and promptly. If you have any questions about this Privacy Policy, wish to exercise a data right, or believe that betjiki has processed your personal data in a manner inconsistent with this Policy, please use the contact details below.

8.1 Primary Contact Method

All privacy enquiries, data rights requests, and formal complaints should be directed to betjiki's support team in the first instance. Email: [email protected] — available 24 hours a day, seven days a week. betjiki operates on Bangladesh Standard Time (BST, UTC+6) and aims to provide an initial response to all formal privacy complaints within 48 hours of receipt, and a full resolution within 30 days.

8.2 Updates to This Privacy Policy

betjiki reserves the right to update this Privacy Policy at any time to reflect changes in the Platform's data processing activities, applicable legal requirements, or industry best practices. When material changes are made, betjiki will notify all registered players via their registered email address at least 14 days before the updated Policy takes effect. The effective date of the current version is always displayed at the top of this page. Continued use of the betjiki Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.