Responsible Gaming at betjiki

Our Commitment to Responsible Gaming

betjiki operates as a responsible gambling platform and takes its duty of care to players across Bangladesh extremely seriously. We understand that for the vast majority of players, gambling on cricket matches, slot games, and live casino tables is a recreational activity enjoyed responsibly alongside other hobbies and daily life. However, we also acknowledge that for a small proportion of individuals, gambling can develop into a harmful pattern that affects financial wellbeing, relationships, and mental health.

betjiki's responsible gaming framework is not a box-ticking exercise — it is a genuine, ongoing commitment embedded in every layer of the platform. From the way our games are designed and the limits we make available, to the training of our support team and the resources we signpost, every decision betjiki makes takes player welfare into account. We proactively monitor account activity for signs of problem gambling and may reach out to players we believe could benefit from our responsible gaming tools, even if no request has been made.

This page outlines the tools, policies, and resources available to betjiki players in Bangladesh. We encourage all players to read it carefully, regardless of whether they currently believe they have a problem. Knowing what support is available before you need it is one of the most important steps towards maintaining a healthy relationship with gambling.

Age Restriction — 18+ Rule

betjiki enforces a strict minimum age policy. All players must be at least 18 years of age to register an account, make a deposit, place a bet, or claim any bonus offer on the platform. This rule applies to every player in Bangladesh without exception, regardless of the payment method used or the games accessed.

How betjiki Verifies Age

During the Know Your Customer (KYC) verification process, betjiki requires players to submit a copy of a valid Bangladesh National Identity Card (NID) or passport. Our verification team reviews submitted documents to confirm that the player meets the 18-year minimum age requirement. Accounts where age cannot be confirmed are restricted from making withdrawals until verification is successfully completed.

• Players found to be under 18 at the time of registration will have their accounts permanently closed.
• Any funds deposited by an underage player will be returned in full to the original payment method where possible.
• betjiki does not market its services to individuals under the age of 18.
• Promotional materials issued by betjiki clearly carry the 18+ designation at all times.

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. betjiki encourages all players to periodically reflect on their gambling habits and to be honest with themselves about whether gambling remains a controlled, enjoyable activity or has begun to cause stress, financial strain, or relationship difficulties.

The following warning signs may indicate that gambling is becoming a problem. If you recognise several of these patterns in your own behaviour, betjiki strongly encourages you to use the self-help tools described in this page or to contact our support team for a confidential conversation.

Self-Help Tools & Player Controls

betjiki provides a comprehensive set of self-help tools that players can activate directly from within their account settings or by contacting the support team. These tools are designed to give players practical, immediate control over their gambling activity without requiring any waiting period when reducing limits or activating a break.

Deposit Limits & Spending Controls

One of the most effective ways to maintain control over your gambling spending is to set a clear deposit limit before you start playing. betjiki strongly encourages all players — not just those experiencing difficulties — to use deposit limits as a standard part of responsible account management. This is particularly relevant for players using instant payment methods such as bKash, Nagad, Rocket, and Upay, where funds can be deposited and lost very quickly if no limits are in place.

How Deposit Limits Work

betjiki's deposit limit system allows you to set a maximum total deposit amount across three rolling time windows: daily (24 hours), weekly (7 days), and monthly (30 days). Once a limit is in place, the system automatically blocks any deposit that would cause the total to exceed your chosen threshold within that window.

• You may set a daily deposit limit as low as ৳500 and as high as the platform default maximum.
• Reducing an existing deposit limit takes effect immediately, with no cooling-off period.
• Increasing an existing deposit limit is subject to a mandatory 24-hour review period before the higher limit becomes active. This cooling-off window is intentional — it gives players time to reconsider whether the increase is genuinely in their best interests.
• Deposit limits can be set across all payment methods simultaneously, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• If you reach your deposit limit mid-session, you will receive a clear on-screen notification and will be unable to make further deposits until the relevant time window resets.

Reality Checks

In addition to hard deposit limits, betjiki provides optional reality check notifications. When enabled, these pop up at regular intervals during your session to show you how long you have been playing and how much you have deposited and wagered in the current session. Reality checks are a simple but powerful tool to help you stay aware of your activity and make informed decisions about whether to continue playing.

Self-Exclusion & Time-Out

betjiki offers two levels of account break — a short-term time-out for players who want a brief pause, and a longer-term self-exclusion for players who feel they need a more significant break from gambling. Both options are available on request at any time, and betjiki's support team will never discourage or delay a player who wishes to use either facility.

Time-Out (Short Break)

A time-out is designed for players who want to take a deliberate short break from gambling without permanently closing their account. Time-out periods available at betjiki range from 24 hours to a maximum of six weeks. During a time-out period, your account is suspended from all gambling activity and deposits. You will still be able to log in to withdraw any remaining balance, but you will not be able to place bets or add funds. All marketing communications are paused for the duration of the time-out.

Self-Exclusion (Extended Break)

Self-exclusion is available to any betjiki player who feels that their gambling has become problematic or unmanageable. betjiki's self-exclusion programme provides a minimum six-month exclusion period, with options extending to one year, three years, five years, or indefinite (permanent) exclusion. Once a self-exclusion is in place, the following actions are taken immediately:

• All access to gambling functions is permanently blocked for the chosen exclusion period.
• All promotional email, SMS, and in-platform marketing communications are permanently stopped.
• Any pending bonus offers or promotional credits are cancelled and cannot be claimed during or after the exclusion period without a formal review.
• betjiki's systems are updated to block any new account registration attempts using the same personal details (name, date of birth, mobile number, NID).
• The exclusion cannot be reversed before the minimum period has elapsed, even if you change your mind. This protects you during moments of vulnerability.
• To request reinstatement after the minimum exclusion period, a formal written request must be submitted to [email protected], after which a mandatory 24-hour cooling-off period applies before access is restored.

Support Resources & Helplines

betjiki's support team is the first point of contact for any responsible gaming concern. However, we also strongly encourage players who are struggling with gambling-related issues to reach out to independent organisations that specialise in gambling addiction support and mental health counselling. Speaking to a neutral, specialist third party is often an important step in the recovery process.

Whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar, betjiki's support team can help connect you with appropriate local and national resources. All conversations about responsible gaming are handled with complete discretion and will not affect your account standing.

Protecting Minors

betjiki is deeply committed to preventing access to its platform by individuals under the age of 18. We recognise that in Bangladesh, as in many countries, shared devices and mobile phones are common within households, which means that additional precautions may be necessary to prevent minors from accessing adult gambling content.

Parental Controls & Device Safety

betjiki strongly recommends that adults who share devices with children or teenagers take the following practical steps to prevent underage access to gambling content:

• Always log out of your betjiki account fully when you have finished your session, especially on shared mobile devices.
• Do not save your betjiki login credentials in a shared browser or allow your device to auto-fill your password in the presence of minors.
• Enable screen-time controls or parental filtering software on shared devices. Many Android and iOS devices available in Bangladesh include built-in parental control features that can restrict access to gambling-related websites.
• Consider using a separate, password-protected device for gambling activity that is not accessible to children in your household.
• Talk to your children openly and age-appropriately about gambling — explaining that it is an adult activity with real financial consequences is one of the most effective preventive measures available.
• If you suspect that a minor has accessed your betjiki account, contact our support team at [email protected] immediately. We will investigate and take appropriate action, including account suspension pending a full review.

Reporting Underage Access

If you are aware of or suspect that a person under the age of 18 has registered or is using a betjiki account — whether your own child or another individual — please report this to betjiki's support team without delay. betjiki takes all underage access reports with the utmost seriousness and will act promptly to investigate and close any confirmed underage account. Any balance held in such an account will be returned to the registered payment method associated with the account.